KSB Pumps and Valves is set to extend its aftermarket service far beyond the supply and maintenance of its own products.
Going forward all aftermarket services will fall under the KSB SupremeServ which will see the company extending its offering to include maintenance of entire systems, reverse engineering of rotating equipment and system optimisations.
The move will also include maintenance of third-party peripheral equipment in order to ensure its clients systems perform optimally at all times.
Elevating customer service
Grant Glennistor, KSB Pumps and Valves SupremeServ division manager, says the company’s offering will encompasses existing and new maintenance, logistics and engineering infrastructure and is entirely focused on elevating customer assistance to new heights within the pump industry
“SupremeServ is a safety net that ensures KSB’s extensive South African, as well as global infrastructure and expertise is available to support customers’ fluid transfer projects, including equipment and related infrastructure to ensure its long-term success.
Glennistor notes that this new offering includes a faster supply chain with a move towards fully automated logistics functions for faster spare parts turnarounds, upgraded high-tech service centres at all KSB branches, specialised repair services on all makes of pumps and related equipment, specialised welding, as well as installations, commissioning, performance testing on site, decommissioning and other advanced field service and engineering services.
KSB SupremeServ centres are situated at all local branches with spares and standard parts available within 24 hours to service all 22 000 variants of its own pump. The centres also dedicated walk-in-centres for on-the-go-services.