Cape Town international airport
King Shaka International Airport, Cape Town International Airport, Bram Fischer International Airport and Upington International Airport all scooped top positions in their categories in the annual ASQ Survey for their customer service excellence, as recognised by their passengers. King Shaka International Airport claimed first place in the Best Airport by Region category while Cape Town International Airport walked away with third place in the same category. Cape Town International fared better in the Safety Awards and was crowned Best Airport in Africa with over 20 000 air traffic movements. Two of the company’s regional airports were also honoured. Bram Fischer International Airport took first place in the Best Airport by Region (under 2 million passengers) category and Most Improved Airport.
Upington International Airport joined the 2016 Director’s Roll of Excellence for being ranked in the top five airports for its category, size and region from 2006 to 2015. The airport was one of only four airports worldwide to receive the recognition in 2016.
Striving for improved customer service
Commenting on the achievements Airports Company South Africa CEO Bongani Maseko says it is heartening to see their airports once again featuring prominently in the ACI ASQ Awards. “We continuously strive to improve our customer service by ensuring our airports meet passengers’ needs unreservedly. We are honoured to be recognised by ACI in this way,” he notes. “Airports Company South Africa sees these awards as an opportunity to continue to plan improvements and benchmark our levels of customer service against other airports,” he adds. “The data obtained through the ASQ survey provides us with valuable insights that enable us to identify what our passengers’ value most and what the respective airport communities need to do to achieve passenger service excellence,” Maseko concludes.
