At its Dealer of the Year Awards for 2013, held in mid-April 2014 MAN Truck & Bus South Africa  included category winners across all strategic areas of the organisation’s dealer network. This included new truck and bus sales, parts sales, aftersales service, vehicle financing and used vehicle sales.

Geoff du Plessis, Executive Chairman, MAN Truck & Bus SA, says “The Awards are based on Key Performance Indicators and benchmarks specific to various operational disciplines within the dealership. All winners have superseded these metrics by impressive margins and are rewarded with a luxury overseas trip. The top performing dealership is also treated to a premiere celebratory event at its premises.”

The prestigious Dealer of the Year Award went to Vereeniging Truck & Bus which also won the category for Service.

Other Dealership category winners included: East London Truck & Bus and Alpine Truck & Bus for Parts Dealer of the Year; and Polokwane Truck & Bus for Independent Sales Dealer of the Year.

Individual category winners included: Henri Labuschagne for the Chairman’s Customer Service Excellence Award; Dennis van Zyl for Truck Salesman of the Year; Gary Aliphon for Bus Salesman of the Year; Manie Jansen for TopUsed Salesman of the Year; and Rudi le Roux for Top MAN Financial Services Business Development Manager of the Year.

Bruce Dickson, MAN Truck & Bus CEO, adds, “The Dealer of the Year Awards recognise the growing levels of entrepreneurship in our dealer network which have helped established MAN as the most customer-orientated heavy commercial vehicle supplier in the country. Our ongoing Dealer Network Development Programme provides a solid platform from which to boost sustainable profitability for our dealers and their customers.“

The Dealer Conference also served as the launchpad for MAN‘s 2014 Dealer of the Year Awards where key strategic objectives were introduced.

Concludes du Plessis, “The 2014 Dealer Network Development Programme will have additional focus on areas of the business influencing Customer Satisfaction, providing a common focus throughout the Network, culminating in improvments in the network to benefit our customers. At the end of the day, it is all about keeping Customers happy, and rewarding those who excel in this regard.”