An example of Hino’s hybrid bus. Picture: Hino
This benchmark survey has been conducted quarterly since 1986 by Scott Byers. The company has more than 33 500 trucks and fleet operators on its database, which is updated regularly.
Hino also topped the service and parts categories and was runner-up in the sales category for the fourth quarter of 2016.
All Hino’s scores were above 95%. The scores were as follows:
- Overall – 96.86%
- Sales – 96.41%
- Service – 96.92%
- Parts – 95.85%
The truck maker said that out of the 18 truck brands that were surveyed in the industry, Hino was the only company to have had an average score over 95%.
Ernie Trautmann, vice president at HSA, said the company was proud of its achievements and were “delighted that [they] were still able to improve on [their] overall score”.
“We have made significant progress in improving our customer satisfaction ratings in recent years and our customers are enjoying the benefits,” he added.
He said the group’s initiative was rooted in building and maintaining strong relationships and mutual trust between Hino Motors, Hino South Africa, the Hino dealer network and suppliers in order to ensure they all become partners with their customers.
“Effective and ongoing communication with our dealers and customers are the keys to success with this worldwide programme,” Trautmann said.
