Improving local governance isn’t some distant bureaucratic goal – it’s about making our everyday lives better. Imagine living in a community where the streets are clean, public services run smoothly, and you feel genuinely heard by your local councilors.

That’s the power of accountability and effective governance. When these elements are strong, trust blossoms between us and those who make decisions on our behalf. But when they falter, frustration grows, and communities can become disheartened.

At the heart of making this work within the water sector are the people we often don’t see: the process controllers. They’re like the unsung heroes ensuring everything functions as it should. Regulation 3630 is all about raising the standards for these crucial roles. It’s not just bureaucratic red tape – it’s about ensuring these individuals are well-equipped, ethical, and continuously learning to serve us better.

Think of accountability as the foundation of a house. Without a solid foundation, everything built on top is unstable. When local officials are transparent, responsive, and act with integrity:

1. We feel valued: Our concerns are heard and addressed.
2. Trust grows: We believe in the decisions made on our behalf.
3. Communities thrive: Collaboration leads to better outcomes for everyone.

By enhancing the standards for process controllers through Regulation 3630, we’re strengthening this foundation. Here’s how:

1. Higher Qualifications: Making sure they have the right skills and knowledge.
2. Continuous Training: Keeping them up to date with the latest best practices.
3. Ethical Guidelines: Ensuring they operate with integrity.

It’s like servicing your bakkie – the better each part works, the smoother the journey. When process controllers perform at their best, policies are implemented effectively, transparency increases, and trust is rebuilt. This creates a positive cycle that boosts the overall well-being of the community.

Of course, this isn’t without challenges. Change can be hard, and there are hurdles like:

1. Limited Resources: Budget constraints can make training and development tough.
2. Resistance to Change: It’s natural for people to stick to what they know.
3. Measuring Success: It can be tricky to track progress in governance.

But tackling these obstacles is essential. It’s about prioritising what’s important and recognising that the effort we put in now pays off in the long run.

In the end, improving local governance through enhanced accountability and by empowering process controllers isn’t just a policy—it’s a commitment to ourselves and our neighbours. It’s about creating a place where we all feel connected and confident in the systems that support us.

On a side note, exploring how other communities have implemented similar changes could offer valuable insights. Learning from successful cases – perhaps looking at initiatives in places like Cape Town and their Day Zero efforts – might provide ideas on how to navigate the challenges and make Regulation 3630 even more effective. After all, governance is about people coming together to make things better, and every step forward counts.

By Dr. Lester Goldman, CEO, WISA