The Diamond Arrow is the highest prize the Professional Management Review (PMR).africa national survey can bestow upon a company in South Africa for excellence in various industries in the country. PPC Ltd, a pioneer in the southern African cement industry, was the Diamond Arrow Award 2014 recipient for the seventh at the PMR.africa Awards, held on 16 April 2014 at the Hyatt Regency Hotel, Johannesburg.
The award recognises PPC’s work in the local cement industry over the last year in the Cement and Concrete/Ready Mix Suppliers category. The results are calculated using the PMR.africa annual national survey, which evaluates and measures customer service and customer satisfaction by random national samples of by buyers at material retailers and representatives of construction companies.PPC received a rating of 4.3 out of a possible 5; improving its rating of 4.19, last year. “This is amazing considering we had the whole cement industry in the running for this prize, it just demonstrations what a hugely prestigious award this is in the industry. It goes to show our commitments to our strength beyond the bag philosophy,” said Marlene Corrie, PPC’s General Manager for Sales and Marketing, Inland. Through the awards, PMR.africa wants to acknowledge and set a benchmark in the various industries for others to aspire to. The awards create an opportunity for companies to recognise their people for the success in achieving excellence in product and customer service.The awards are the culmination of a research process whereby companies and institutions are rated based on respondents’ perceptions with a strong focus on evaluating and measuring customer service and customer satisfaction.
“PMR.africa would like to congratulate PPC on their Diamond Arrow Award for Suppliers of Cement and commend them on their high ratings for Quality of products, Reputation of company(i.e. perception of company’s brand, integrity, CSI) and their Ability to meet orders timeously,” said Johan Hattingh, Chief Executive Officer of PMR.africa.
