The City of Cape Town’s Customer Relations Office is bringing its customer relations team to residents to assist with a wide range of municipal enquiries and service requests.

In the week of 13 to 17 May 2019, the mobile office will be visiting Philippi, Maitland, Brooklyn, and Table View.

The City’s Mobile Office initiative has been running for the past year and focuses on areas where communities are far from municipal facilities such as cash offices, housing offices, subcouncil offices or FreeCall lines.

“The mobile office is an additional channel for residents to engage with the City. Residents now have an opportunity to approach the customer relations team in person with their account, or to make general enquiries about rates, sewage, electricity, water or other municipal matters. The City aims to have a mobile office in at least one area per day,” said the City’s Mayoral Committee Member for Corporate Services, Councillor Sharon Cottle.

The Mobile Office team will log queries and service requests electronically and provide the customer with a reference number for their record.

The reference number will also make it easy for residents to follow up on their service requests.

The Mobile Office sessions are held at community facilities that are easily accessible.

The schedule for the week of 13 to17 May 2019 is as follows:

• 13 May: from Short Street, Table View, from 18:00 to 20:00
• 14 May: Brooklyn library, Koeberg Road, Brooklyn, from 13:00 to 17:00
• 15 May: Multipurpose Hall, Sheffield Road, Philippi, from 9:30 to 13:30
• 16 May: Voortrekker Road, Maitland, from 17:00 to 20:00
• 17 March: Short Street, Table View, from 9:30 to 13:30