According to DWS spokesperson Sputnik Ratau, the call centre will be a point of access to all information about the programmes and services of the department. The hotline will also enable the DWS to receive and resolve issues related to:
- Water-use registration and licensing
- Vandalism and theft of infrastructure
- Treatments plants and other problems
- Illegal water connections
- Revenue, billing, and debt management
- Water supply interruptions and other issues
- Basic sanitation supply, community sanitation problems and buckets which are not collected
Members of the general public, service providers, community structure leaders and businesses are some of the stakeholders encouraged to use the hotline. To further accommodate diversity the hotline will operate in all 11 languages and is free of charge.
The hotline number is 0800 200 200 and the operating hours are as follows:
Weekdays 6:00 – 22:00
Weekends 08:00 – 16:00
“Given the recent water challenges and constraints, South Africans are urged to use the hotline as this will assist the DWS to respond to and accelerate service delivery,” the department said in a statement.