Ekurhuleni Mayor Mzwandile Masina says his office intents to maintain the moment of rapid, efficient and quality service delivery.

Outlining the City’s administrative trajectory for the 2018/19 financial year to council this week Masina emphasises the municipality’s need to sustain rapid service delivery.

Masina hailed the City’s recently launched service delivery App, My Ekurhuleni, as another milestone towards building a digital city with viable information and communications technology machinery that works for all residents.

The App is intended to integrate customer relations and eliminate turn around constraints for the citizens of the City.

Promoting active citizenship

“This App will promote active citizenship by bringing the municipality and its service desks within the fingertips of residents. Our residents will now enjoy the unique advantage of reporting service delivery issues such as water, electricity, sanitation and potholes with a simple click of a button. Ekurhuleni is now a pathfinder in the area of technological innovation for improved service delivery,” he said.

Furthermore, Mayor Masina spoke about the National Treasury’s Benchmark Report on Metros across the country, which was released recently. The record positively indicates that the City of Ekurhuleni enjoys a status of stable financial health, sound service delivery, stable institutional stability and stable governance.

This, Mayor Masina said, asserts the City’s position as a stable institution. “We re-articulate our commitment and outline concrete plans to enhance institutional stability, prudent financial management, capital allocations for service delivery programmes and economic infrastructure” he added.


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