Johannesburg Water strongly condemns the assault of one of its illegal connections investigators, who was attacked by a customer during the execution of his duties in Tulisa Park, Johannesburg South, on Wednesday, 1 October 2025.

The investigator was at the property to investigate a suspected illegal reconnection after the customer was disconnected by Credit Management Disconnection (Level 1).

The Entity views any act of violence against our employees with the utmost seriousness and will not tolerate such behaviour under any circumstances.

The matter has been reported to law enforcement authorities, and we are cooperating fully to ensure that appropriate legal action is taken. We will also be providing the affected employee with the necessary support and counselling.

Our employees work diligently to provide essential water and sanitation services to the residents of Johannesburg. We urge residents and customers to please allow Johannesburg Water’s staff to carry out their responsibilities in a safe and respectful environment, free from threats, intimidation, or harm.

Johannesburg Water appeals to all customers to raise concerns or disputes through the proper channels and to treat our staff with the respect and dignity they deserve.

Acts of violence undermine service delivery and will be met with the full extent of the law.